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Terms & Conditions

We pride ourselves on the speed and quality of our delivery. We do everything possible to dispatch all orders placed before 2pm during Monday to Friday on the same day but this is not guaranteed and is not possible at very busy times.

 

Delivery Charges – UK Mainland:

 

UK Express Delivery £5.95 – Tracked Service, delivery 1-2 working days from dispatch.

 

UK Standard Delivery £3.95 – Tracked Service, delivery 2-4 working days from dispatch.

UK Orders over ÂŁ75 qualify for FREE delivery. This includes orders going to England, Scotland, Wales, Northern Ireland and the Isle of Man.

Although we use the best UK couriers, delivery cannot be 100% guaranteed due to a number of factors. For example, extreme weather conditions and occasional problems with drivers on a local depot level can impact delivery times and are out of our control. If your order has not been received within two working days, please in the first instance check the tracking link in your order dispatch email. If this doesn't resolve the orders location, please call 02380 814360 so we can help to resolve the problem.

 

Order Amendments

 

Please note that once your order has been placed, we are unable to make any changes to your order. This does not effect your right to cancel your order up to 14 days after your order is delivered.

If you would like your order left in a safe place without a signature, please use the delivery companies website or app to add your specific delivery requests. Please be aware that if an instruction is given to leave an order in a safe place without a signature, this will be done so entirely at your own risk. Please note, that if the courier does not deem it completely safe to leave your order without a signature then they will not do so.

 

European Orders & Worldwide

 

For International orders you can see an accurate cost of delivery in the checkout before completing your order.

For more detailed and up to date information regarding prices and the international delivery service please visit our International Delivery Page

 

For delivery to Spain, we require customer DNI numbers in order to ensure the parcel successfully passes through Spanish Customs.

 

International delivery

 

For orders exported outside of the United Kingdom you may be liable to be charged import duty, taxes and fees by your local customs office. We are unable to influence such import charges which may be payable when the value of the goods purchased is greater than the de minimis value for your country. Import taxes and fees will be collected from you by the courier prior to delivery and, are therefore separate and additional to the product and shipping charges paid for against your order.

 

If you refuse to pay the import charges and the parcel is returned to us, we will deduct from any refund due to you the costs incurred by us for the delivery, return shipping and any other associated costs. The cost of return shipping to us is determined by the courier and may be at a greater value to the original export shipping charge. If the cost of returning the goods to us is greater than the product value, the product may be destroyed by the courier and will not be refunded to you.

 


Christmas Returns

 

We have currently extended our returns period until the end of January for Christmas gifts. For more details on returns or to download a replacement returns form go to our Delivery Page

 

Returns

 

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you

 

We hope that you are entirely happy with your purchase, however should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition and not damaged within 60 days, starting the day after the day on which the goods are delivered, however you need to inform us that you want to return the goods within 14 days, which starts the day after the goods are delivered.

You can return unwanted items with the completed returns form that accompanied your order. Alternatively you can download our returns form and detail your request to return goods within 14 days after the goods were delivered here: Delivery Page

We recommend that upon arrival of your order you check that all items are included and undamaged within 14 days of delivery. After this time we reserve the right not to reissue missing or damaged items from a customers order.
Please note that unless damaged, defective or mis-described we are unable to exchange or accept the return of:

Acavallo or LeMieux Gel items once they have been in contact with a horse due to the tacky nature of these products Feed supplements where the container seal is broken Personalised goods such as embroidered rugs or saddle pads

We will endeavour to process returns as quickly as possible and within 7 working days of receipt however this is not guaranteed but will be no more than 14 days from receipt at exceptionally busy times.

The delivery cost of returning goods to us is your responsibility. If you are returning items from outside the UK, all customs and import duties will be your responsibility, when booking your return, you should select duty payable by sender.

Returned goods are your responsibility until they are received by us. We strongly recommend obtaining proof of postage when sending items and please ensure the goods are packaged sufficiently well that they cannot get damaged during transit to us.

We will refund in full or replace items for exchange, but reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e. if the item is dirty or damaged and not fully resalable. The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.

We will make reimbursements using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified and returned as soon as possible. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition.

All products returned must be in a clean & dry condition in compliance with Health & Safety Act. We reserve the right to delay or refuse to process items that arrive in unacceptable condition.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Security

 

When placing an order through our website your details are passed through a secure server connection. This ensures the security of your personal information. The secure server encrypts your details making it virtually impossible for anyone to intercept your information from the order. The details submitted will be processed and will only be used to process a requested order or send a brochure. Details submitted will not be passed to any third party or organisations.

Mastercard, Visa, Visa Electron, American Express, Maestro, PayPal, Klarna, Apple Pay and Google Pay can all be used on this site.

These terms and conditions do not affect your consumer statutory rights.

 

Gift Vouchers

 

Gift vouchers are sent via email and are valid online at lemieuxproducts.com only. These are not able to be redeemed at shows or with LeMieux stockists. Vouchers are valid for 12 months from date of purchase

 

Klarna

 

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

 

Klarna is available as a payment method for customers in the UK, Finland, Germany, Austria, the Netherlands, Belgium, France, Italy, Spain, Portugal and Greece.

 

Advent Calendar Offers 2024

 

All offers in our 2024 advent calendar require purchase. Each offer is only available on the stated day between 1-12 December 2024. Offers only apply to purchases at lemieux.com.

 

Our gift to you - ÂŁ5 off in 2025 promotion

 

  • This Voucher can only be redeemed once online at www.lemieux.com from 00:01am (GMT) 20th January 2025 until 23:59pm (GMT) 17th February 2025 (the “Promotional Period”).

     

  • This Voucher entitles the user to a discount of ÂŁ5 off full-priced LeMieux products in one transaction online during the Promotional Period. For the avoidance of doubt, this discount cannot be applied to sale, last chance to buy and clearance items.

     

  • To redeem this Voucher online you must enter the voucher code at checkout at the time of purchase.

     

  • Each Voucher is valid for one transaction only. Photocopies will not be accepted. This Voucher must be surrendered upon redemption. This Voucher cannot be used in conjunction with any other voucher, promotion, offer or discount and cannot be exchanged for cash. This Voucher must be applied at the time of purchase. LeMieux will not take any responsibility for lost or damaged vouchers.

     

  • There are 50,000 Vouchers available in total. The Vouchers are subject to availability and LeMieux cannot guarantee that every customer will receive a Voucher.

     

  • This promotion is not available at any LeMieux stores, LeMieux concessions, in any LeMieux stockists, or anywhere online other than www.lemieux.com.

     

  • The promotion is open to all UK residents aged 16 years and over, excluding employees of LeMieux, their immediate families and anyone else associated with the promotion.

     

  • LeMieux reserves the right to refuse use of any voucher in the event of non-compliance with these Terms.

     

  • Use of a Voucher constitutes the consumer’s full and unconditional agreement to these Terms and any decision reached by LeMieux, which is final and binding in all matters related to this promotion.

     

  • Customers are encouraged to read these Terms in conjunction with LeMieux’s online terms and conditions at https://www.lemieux.com/.

     

  • LeMieux reserves the right to amend the rules of this promotion, to withdraw this promotion at any time if circumstances beyond its control make this unavoidable, or to cancel discounts in the event of non-compliance with these Terms.

     

  • With the exception of liability which cannot be excluded by law, LeMieux is not liable for, and you release LeMieux from, liabilities relating to any direct or indirect loss or damage which is suffered as a result of this promotion.

     

  • The promotion and these Terms will be governed by and construed in accordance with the laws of England and Wales.

     

    Promoter: LeMieux Limited (“LeMieux”), Copied Hall Farm, Winsor Road Winsor, Southampton, Hampshire, SO40 2HE.