Returns Info

Returns FAQs

How do I return an item?

We hope that you are completely happy with your purchase, however should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition within 60 days, starting the day after the day on which the goods are delivered.

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.

Download a returns form HERE

If you do not have a returns form, please make sure you put a note in your return parcel with your name, contact number and order number to speed up your returns process.

Return your item(s) to the address below:

LeMieux Returns

Woodington Road

East Wellow

Romsey

Hampshire

SO51 6DQ

Returns are processed within 7 working days of arrival to us and a refund will then be issued shortly. Please be aware at very busy times such as New Year and following bank holidays, this processing time may be extended but will be no longer than 14 days.

How do I return an item if I am not in the UK?

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.

When returning a product to us from outside of the UK please state on the parcel ‘UK Return – All Tax & Duties Paid’.

Any returns, where this information has not been made clear and taxes & duties have been charged, will not be accepted by us. It is the customers responsibility to clear these charges. Please see our returns policy for more information. Tax & duty charges are non-refundable.

Return your item(s) to the address below:

LeMieux Returns

Woodington Road

East Wellow

Romsey

Hampshire

United Kingdom

SO51 6DQ

Can I download a Returns Form?

Of course! Download a returns form HERE

Important Information on Returns

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.

Please make sure your item is returned to us in new condition, clean and dry. We cannot accept returns if they are used or dirty.

If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

Faulty Items

If you deem your item to be faulty, please contact us immediately on [email protected] so we can investigate. We will be able to send you a pre-paid return label to get the item back to us to investigate the fault.

What if I want to exchange an item?

We don’t offer exchanges, but you can return your item for a full refund and then place a new order on our website.

Are there any products I am unable to return?

Due to the sticky nature of Acavallo Gel products, we do not accept returns on these items.

Footwear may be returned provided it is in the original condition received and has not been worn outdoors.

Horse Bits will only be accepted for return if new and unused. We are not able to accept returns of Bits which have been tried in the horse's mouth due to hygiene reasons.

Liquids, creams, gels and powder products will only be accepted for return if new and unused.

What should I do if I think an item is faulty?

What should I do if I bought my item from a LeMieux Stockist?

If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

How will I be refunded if I have paid with a Gift Card and another method of payment?

The Gift Card will be credited first, with any remaining balance being credited to the other method of payment used at the time of purchase.

Download a returns form HERE

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Returns FAQs

How do I return an item?

How do I return an item if I am not in the UK?

Can I download a Returns Form?

Important Information on Returns

What if I want to exchange an item?

Are there any products I am unable to return?

What should I do if I think an item is faulty?

What should I do if I bought my item from a LeMieux Stockist?

How will I be refunded if I have paid with a Gift Card and another method of payment?