We hope you are completely happy with your purchase, however should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition within 60 days, starting the day after the day on which the goods are delivered.

 

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.

 

If you are returning an item to us from the UK, you can book a return collection or drop off with Royal Mail HERE

 

 

Please include a returns form with your parcel which can be downloaded HERE

 

If you do not have a returns form or are unable to download and print, please make sure you put a note in your parcel with your name, contact number, address, order number and email address, together with details of the item(s) and the reason(s) for return. Please note without a note or form in your parcel we will be unable to process your return.

 

Return your item(s) to the address below:

 

LeMieux Returns

Woodington Road

East Wellow

Romsey

Hampshire

SO51 6DQ

 

Returns are processed within 7 working days of arrival to us and a refund will then be issued shortly. Please be aware at very busy times such as New Year and following bank holidays, this processing time may be extended but will be no longer than 14 days.

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.

 

When returning a product to us from outside of the UK please state on the parcel ‘UK Return – All Tax & Duties Paid’.

 

Any returns, where this information has not been made clear and taxes & duties have been charged, will not be accepted by us. It is the customers responsibility to clear these charges. Please see our returns policy for more information. Tax & duty charges are non-refundable.

 

Return your item(s) to the address below:

 

LeMieux Returns

Woodington Road

East Wellow

Romsey

Hampshire

United Kingdom

SO51 6DQ

Of course! Download a returns form HERE

Please make sure your item is returned to us in new condition, clean and dry. We cannot accept returns if they are used or dirty.

 

If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

 

Faulty Items

 

If you deem your item to be faulty, please contact us immediately on [email protected] so we can investigate. We will be able to send you a pre-paid return label to get the item back to us to investigate the fault.

We don’t offer exchanges, but you can return your item for a full refund and then place a new order on our website.

We want you to be completely happy with the fit of your new LeMieux helmet. If it isn't quite right, you can return it provided the conditions below are met.

 

Return Conditions

• Do not remove the warranty/returns tag. Returns will only be accepted if the original tag remains attached.
• The helmet must be unworn. You may try it on to check the fit, but helmets that have been ridden in cannot be returned for safety and hygiene reasons.
• Return the helmet in its original packaging. Please ensure the helmet is securely packed with adequate protective padding around the box to prevent damage during transit.
• Include proof of purchase. A valid proof of purchase is required for all returns.
• Only helmets purchased directly through the LeMieux website are eligible for return to us. If your helmet was purchased from one of our authorised stockists, please contact the original retailer directly to arrange your return.
• Damaged or incomplete returns cannot be accepted. Helmets with removed or damaged returns tags, or those damaged in transit due to inadequate packaging, may not be eligible for a refund.

Cosmetic Wear and Tear will not be considered for a return

The following are often considered normal wear and tear when a helmet has been used:

• Scratches caused by jewellery, branches, storage conditions, or everyday handling.
• Make up stains or marks
• Discolouration resulting from cleaning products or environmental exposure.
• Cosmetic changes resulting from normal use.

Finding the Right Fit

Before riding, ensure your helmet fits correctly and comfortably. If you're unsure, we recommend visiting a LeMieux preferred retailer for a professional fitting. This is the best way to achieve the correct fit and maximise safety.

 

Faulty Products

If you believe your helmet is faulty, or you have any questions regarding your return, please contact our Customer Services team who will be happy to assist.

Due to the sticky nature of Acavallo Gel products, we do not accept returns on these items.

 

Footwear may be returned provided it is in the original condition received and has not been worn outdoors.

 

Horse Bits will only be accepted for return if new and unused. We are not able to accept returns of Bits which have been tried in the horse's mouth due to hygiene reasons.

 

Liquids, creams, gels and powder products will only be accepted for return if new and unused.

If you deem your item to be faulty, please contact us immediately on [email protected] so we can investigate. We will be able to send you a pre-paid return label to get the item back to us to investigate the fault.

If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

The Gift Card will be credited first, with any remaining balance being credited to the other method of payment used at the time of purchase.