Delivery

Last order dates for Christmas delivery

UK17th December

EU13th December

US & Canada16th December

Rest of World12th December

Delivery

For information on Returns click HERE

USA Delivery

New Lower Price

All orders sent Express Delivery

$14.95

Tracked courier service

Delivery 4 - 5 working days

Orders over $800 will be charged import duty, taxes and fees by your local customs office. Unfortunately we are unable to influence these import fees which may be payable when goods are purchased over the set de minimis value for your country. Import taxes and fees are therefore additional to the delivery costs associated with your order.

Whilst we do everything possible to minimise these fees, we are legally bound to declare the content and value of the goods we send. If in any doubt please contact your country's customs department before you order.

Please note - we are unable to deliver to PO boxes

Canada Delivery

Express Delivery

$40

Tracked DHL courier service

Delivery 4 - 7 working days

You may be charged import duty, taxes and fees by your local customs office. Unfortunately we are unable to influence these import fees which may be payable when goods are purchased over the set de minimis value for your country. Import taxes and fees are therefore additional to the delivery costs associated with your order.

Whilst we do everything possible to minimise these fees, we are legally bound to declare the content and value of the goods we send. If in any doubt please contact your country's customs department before you order.

UK Delivery

Including Channel Islands, Northern Ireland & Isle of Man.

UK Standard Delivery
$6.50

Tracked service

Delivery 4 - 6 working days

*please allow an additional day for delivery to Channel Islands, Northern Ireland, Isle of Man and remote postcodes.

Europe Delivery

LeMieux exclusively offers a DDP (Deliver Duty Paid) courier service to Europe. This means tax, import and duty costs are charged when you place your order with us. We will then pay these on your behalf, in advance of your delivery.

With this service, you will not be charged any additional fees by your local tax office to receive your parcel, therefore speeding up customs clearance and minimising delays.

New cheaper rates

Group 1 - $16

Group 2 - $24

Group 3 - $32

Group Country Delivery Time

Group 1 Republic of Ireland, France, Netherlands, Germany, Luxembourg 4-6 working days

Group 2 Spain, Sweden, Finland, Italy, Lithuania, Belgium, Switzerland, Poland 5-7 working days

Group 3 All other European Countries 6-8 working days

Group	Country	Delivery Time
Group 1	Republic of Ireland, France, Netherlands, Germany, Luxembourg	4-6 working days
Group 2	Spain, Sweden, Finland, Italy, Lithuania, Belgium, Switzerland, Poland	5-7 working days
Group 3	All other European Countries	6-8 working days

Australia & New Zealand Delivery

Express Courier Service
$48

Tracked DHL courier service

Delivery 5 - 7 working days

You may be charged import duty, taxes and fees by your local customs office. Unfortunately we are unable to influence these import fees which may be payable when goods are purchased over the set de minimis value for your country. Import taxes and fees are therefore additional to the delivery costs associated with your order.

Whilst we do everything possible to minimise these fees, we are legally bound to declare the content and value of the goods we send. If in any doubt please contact your country's customs department before you order.

Rest of the World Delivery

Express Courier Service
$64 excluding tax

Tracked DHL courier service

Delivery 5 - 8 working days

You may be charged import duty, taxes and fees by your local customs office. Unfortunately we are unable to influence these import fees which may be payable when goods are purchased over the set de minimis value for your country. Import taxes and fees are therefore additional to the delivery costs associated with your order.

Whilst we do everything possible to minimise these fees, we are legally bound to declare the content and value of the goods we send. If in any doubt please contact your country's customs department before you order.

Have a question? Contact our customer service team

Important Information

Orders are shipped from the UK

Unfortunately we are unable to make amendments to orders once they have been placed.

Orders are processed Monday – Friday and orders placed after 2pm on a Friday or over a weekend will not be processed until the following Monday.

You will receive an order confirmation email when your order is placed, and dispatch email when your order is on its way to you, along with the tracking number for your parcel.

Delivery times are estimated from the time your order is dispatched from us, not from the time the order was placed.

We are closed on UK National Holidays so please allow additional time during these periods.

Please note that, although we use the best couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.

Unfortunately, we are unable to send orders to PO Boxes and military bases

Returns

Download a returns form HERE

How do I return an item if I am not in the UK?

When returning a product to us from outside of the UK please state on the parcel ‘UK Return – All Tax & Duties Paid’.

Any returns, where this information has not been made clear and taxes & duties have been charged, will not be accepted by us. It is the customers responsibility to clear these charges. Please see our returns policy for more information. Tax & duty charges are non-refundable.

Exchanging - The cost of shipping the exchanged item to outside of the UK must be covered by the customer, we do not offer free delivery outside of the UK for exchanges.

Return your item(s) to the address below:

LeMieux Returns

Woodington Road

East Wellow

Romsey

Hampshire

United Kingdom

SO51 6DQ

Important Information on Returns

Please make sure your item is returned to us in new condition, clean and dry. We cannot accept returns if they are used or dirty.

If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

Faulty Items

If you deem your item to be faulty, please contact us immediately so we can investigate. We will be able to send you a pre-paid return label to get the item back to us to investigate the fault.

Are there any products I am unable to return?

Due to the sticky nature of Acavallo Gel products, we do not accept returns or exchanges on these items.

Horse Bits will only be accepted for return or exchange if new and unsused. We are not able to accept returns of Bits which have been tried in the horse's mouth due to hygiene reasons.

Liquids, creams, gels and powder products will only be accepted for return or exchange if new and unused.

How do I return or exchange an item from the UK?

We hope that you are completely happy with your purchase, however should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition within 60 days, starting the day after the day on which the goods are delivered.

You can return unwanted items with the completed returns form that accompanied your order.

You can also download a returns form HERE

If you do not have a returns form, please make sure you put a note in your return parcel with your name, contact number and order number to speed up your returns process.

If you would like to exchange your item for a different size or colour, please state this clearly on your form along with the new item you would like.

Return your item(s) to the address below:

LeMieux Returns

Woodington Road

East Wellow

Romsey

Hampshire

SO51 6DQ

Returns are processed within 7 working days of arrival to us and a refund or exchange (as requested by you) will then be issued shortly. Please be aware at very busy times such as New Year and following bank holidays, this processing time may be extended but will be no longer than 14 days.

Have a question? Speak to our customer service team