Returns

Seasonal gift returns: you can return unwanted items until 31 January 2026. Our usual returns T&Cs apply, please see your delivery note for details.

Returns FAQs

How do I return an item?

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you

 

Customers in the US are now able to return items to our US address.

 

Return your item(s) to the address below:

 

LeMieux Returns

495 Horizon Dr, Ste 200

Suwanee, GA 30024

USA

Can I download a Returns Form?

Important Information on Returns

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.

 

Please make sure your item is returned to us in new condition, clean and dry. We cannot accept returns if they are used or dirty.

 

If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

 

Faulty Items

 

If you deem your item to be faulty, please contact us immediately on [email protected] so we can investigate. We will be able to send you a pre-paid return label to get the item back to us to investigate the fault.

What if I want to exchange an item?

We don’t offer exchanges, but you can return your item for a full refund and then place a new order on our website.

Are there any products I am unable to return?

  • Due to the sticky nature of Acavallo Gel products, we do not accept returns on these items.

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  • Horse Bits will only be accepted for return if new and unused. We are not able to accept returns of Bits which have been tried in the horse's mouth due to hygiene reasons.

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  • Liquids, creams, gels and powder products will only be accepted for return if new and unused.

    • What should I do if I think an item is faulty?

    If you deem your item to be faulty, please contact us immediately on [email protected] so we can investigate. We will be able to send you a pre-paid return label to get the item back to us to investigate the fault.

    What should I do if I bought my item from a LeMieux Stockist?

    If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

    How will I be refunded if I have paid with a Gift Card and another method of payment?

    The Gift Card will be credited first, with any remaining balance being credited to the other method of payment used at the time of purchase.
    Download a returns form HERE