Returns Info

Returns FAQs

How do I return an item?

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you

Customers in the US are now able to return items to our US address.

Return your item(s) to the address below:

LeMieux Returns

495 Horizon Dr, Ste 200

Suwanee, GA 30024

USA

How do I return a Helmet

We want you to be completely happy with the fit of your new LeMieux helmet. If it isn't quite right, you can return or exchange it, provided the conditions below are met.

Return Conditions

Do not remove the warranty/returns tag. Returns will only be accepted if the original tag remains attached.
The helmet must be unworn. You may try it on to check the fit, but helmets that have been ridden in cannot be returned for safety and hygiene reasons.
Return the helmet in its original packaging. Please ensure the helmet is securely packed with adequate protective padding around the box to prevent damage during transit.
Include proof of purchase. A valid proof of purchase is required for all returns.
Damaged or incomplete returns cannot be accepted. Helmets with removed or damaged returns tags, or those damaged in transit due to inadequate packaging, may not be eligible for a refund.

Cosmetic Wear and Tear will not be considered for a return

The following are often considered normal wear and tear when a helmet has been used:

Scratches caused by jewellery, branches, storage conditions, or everyday handling.
Make up stains or marks
Discolouration resulting from cleaning products or environmental exposure.
Cosmetic changes resulting from normal use.

Finding the Right Fit

Before riding, ensure your helmet fits correctly and comfortably. If you're unsure, we recommend visiting a LeMieux preferred retailer for a professional fitting. This is the best way to achieve the correct fit and maximise safety.

Faulty Products

If you believe your helmet is faulty, or you have any questions regarding your return, please contact our Customer Services team who will be happy to assist.

Can I download a Returns Form?

Of course! Download a returns form HERE

Important Information on Returns

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.

Please make sure your item is returned to us in new condition, clean and dry. We cannot accept returns if they are used or dirty.

If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

Faulty Items

If you deem your item to be faulty, please contact us immediately on [email protected] so we can investigate. We will be able to send you a pre-paid return label to get the item back to us to investigate the fault.

What if I want to exchange an item?

We don’t offer exchanges, but you can return your item for a full refund and then place a new order on our website.

Are there any products I am unable to return?

Due to the sticky nature of Acavallo Gel products, we do not accept returns on these items.

Footwear may be returned provided it is in the original condition received and has not been worn outdoors.

Horse Bits will only be accepted for return if new and unused. We are not able to accept returns of Bits which have been tried in the horse's mouth due to hygiene reasons.

Liquids, creams, gels and powder products will only be accepted for return if new and unused.

What should I do if I think an item is faulty?

What should I do if I bought my item from a LeMieux Stockist?

If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

How will I be refunded if I have paid with a Gift Card and another method of payment?

The Gift Card will be credited first, with any remaining balance being credited to the other method of payment used at the time of purchase.

Download a returns form HERE

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